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Conditions

Arrival / Departure

Hotel San Marco is located in the stadium area, 2km from the famous Arena di Verona and about 1.5km from the Porta Nuova train station. We are easily reachable by urban bus n. 11 which, in ten minutes or five stops, will take you directly to the secondary entrance of our structure, in via Longhena. By car exit at Verona Nord, take the Via Lugagnano immediately right, which becomes, after a few kilometers, via San Marco.

  • Check-in from 03:00 p.m.
  • Check-out by 11:00 a.m.

Reception open 24h. Please let us know your arrival time.

Animals are not allowed.

Our Hotel is located 2 km from the Arena: this means that if you go directly on foot it will take you about 25 minutes. But, on the way, already at 600 meters you will find yourself in the first historic center of the city: San Zeno and its important Basilica. In this case the walking times are longer, it could take much longer to get to the Arena. Keep in mind that bus number 11 connects our Hotel directly with the historic center and with the train station: you don't have to change and you can buy your ticket directly on board.

In case the arrival time of your trip is planned earlier, fear not: our luggage storage is available for free and one of our concierge will be able to direct you to the closest points of interest. The reception is open 24 hours a day, you will always find an operator available at any time.

We remind you that you will have to leave your room by 11:00. If you need more time or if you just want to take it slow, you can keep the room until 4:00 pm for a supplement of € 35.00. After this time, the full amount of the night will be requested. Upon departure you will be asked to pay the amount not previously paid, including extras at the bar and tourist taxes and it will be necessary to return the room key.

The main entrance of our Hotel is from via San Marco: you can access it from number 9 and 11. The secondary entrance and the driveway entrance to the garage are from via Baldassarre Longhena 42. If you arrive from there, don't worry: you will find on the left the bells of each entrance, we will be happy to open our doors to you.

Our Hotel has an underground car park at a cost of € 10.00 per night. With some maneuvering you will be able to park your car safely, there are many spaces and for this reason we do not require reservations. In case you are not interested in guaranteeing a cool and dry place for your car, do not worry: on the street and in the neighboring streets (via Baldassarre Longhena) there are many free parking spaces on the street. Remember that if you want to access the garage you will have to ring the intercom under the gray emergency staircase located in via Baldassarre Longhena 42: remember to announce yourself with your name for the checks by our operators.

City Tax

The tourist tax of 3.50 euros per day per person is added (children under 14 are exempt). This is a contribution for the protection and development of the cultural and natural heritage of the territory.

Check-in

Upon arrival, all guests (including minors) must be provided with a valid identification document, in order to fill in and communicate their presence to the police. Failure to present the document does not strictly allow access to the room. In the case of groups, the person designated as group leader automatically becomes responsible for all actions committed to the detriment of the writing company and the other guests accommodated, with the possibility of being removed from the structure without further notice. It is strictly forbidden to let people who are not registered in the hotel get into the room, in order to be able to carry out the provisions of the current legislation on hospitality in accommodation facilities.

Cancellation policy

Cancellation policies vary depending on the season and the type of room requested.

In order to guarantee your reservation it is always necessary to provide a credit card; no pre-authorization will be made without the authorization of the card owner. In the event that a guest does not have a card, he is obliged to pay a deposit of € 50.00, in addition to the rates agreed at the time of booking.

In the event that you are forced to leave earlier than the day scheduled during the booking phase, the amount of the entire stay will be charged according to the provisions of art. 1385-1386 of the Italian Civil Code Italian and subsequent amendments.

The management is available to register complaints or reports of any kind, suggestions and criticisms, by appointment via email by writing to sanmarco@sanmarco.vr.it

Our operators are trained to carry out every form of emergency and / or courteous request to the full of their professionalism; in the event that respect for the staff in service is not guaranteed, no compromise solution will be possible and immediate removal from the internal and external premises of the writing company will be required.

All cancellation policies are understood to be known and accepted at the time of booking the stay.

Our Hotel adopts a "cash-less" policy for which payment is made in cash only in the morning from 7:00 to 12:00. After this time it is possible to pay by debit or credit card (visa, mastercard, american express).

Night rest

From 11.00 pm to 7.00 am we ask you to observe a behavior you know to ensure the rest of all guests present in the hotel, including the volume of the voice, the use of clogs, slamming doors, electronic devices that are too high or noises of any kind. In the event that this is not respected, we will be forced to ask to leave the premises without further notice and to pay for the damage created to the writing company and to the other guests.

Smoking ban

As the hotel is furnished with quality materials and supports a healthy lifestyle, we inform you that smoking is forbidden in all rooms, in restaurants and at Oxygena Spa! Smoking is allowed only in outdoor areas.

In all internal areas of the Hotel, including the bedrooms, smoking is prohibited (Article 51 of Law 3 of 16/01/03). It will be necessary to pay compensation in the event of smoking in the room.

Eco-friendly

Our hotel is eco-friendly, therefore we ask you to place the bath towels on the ground only if they need to be replaced; please do not waste water and electricity and remember to have closed everything when you leave the room.

It is forbidden to bring irons, electric stoves and food warmers of any kind into the room. To iron it is necessary to contact the hotel staff, who are always available. We remind you that it is a sign of decorum, as well as a municipal ban, to hang wet clothes and clothing outside the windows of your rooms.

Every day our staff is on duty to ensure the cleanliness and hygiene not only of the bedrooms and bathrooms, but of all the common areas of the hotel. Sheets are changed every two days and all bathrooms are equipped with a dispenser of hygiene products. In case you need some courtesy product or a more frequent change of equipment in the room, do not hesitate to talk to the reception.

Rooms & Breakfast

Our rooms were all renovated between 2018 and 2020. In some the furniture is more modern, in others more classic. All rooms have no carpet. The superior rooms are the most soundproofed and are all equipped with a shower, some have a hydromassage bath: please let us know if you have any preferences when booking.

Due to the restrictions imposed by the government to contain the Sars-CoV-2 emergency, our breakfast features a rich buffet that is served BY OUR OPERATORS every morning from 07:00 to 10:30. We ask you to be patient if you have to endure a bit of a queue at the entrance: after all you are on vacation and you can enjoy your time. The virus has not disappeared and we are committed to safeguarding the health of all guests.

It is forbidden to take away and consume the buffet products outside the spaces provided for breakfast; for every need, the staff is available to satisfy requests in the best possible way. In case of any food intolerances and allergies it is necessary to promptly notify the staff in the room.

Restaurant & Bar

Our restaurant is currently not active. You can consume food and drinks arriving from outside, with delivery directly to your room or in our common areas. In each room there is a mini fridge inside which there is only water (€ 1.50 per bottle) in which you can store your food. For any other request you can contact our barmen, who will be happy to offer hot dishes as well as exquisite drinks. If you need advice for restaurants close to our facility or typical trattorias / pizzerias, our concierges will be happy to help you.

Security deposit

The undersigned company declines all responsibility and cannot be charged for the reimbursement of unattended goods. According to the legislation envisaged by the Italian civil code, we are obliged to accept objects in custody, but we can refuse in relation to dangerous, bulky or excessively valuable objects.

Emergencies

Our hotel is open 24 hours a day and an operator is always available to assist with the call of law enforcement (113) or health (118); Firefighters available at number 115. We remind you that to take the line with the outside, you need to call 9 (reception) to be enabled and dial 0 (zero) before each number. The hotel is equipped with a basic medical kit; no drug can be administered for any reason.

Minors

All minors must be accompanied by an adult and must be in possession of a regular identification document. No minors without these requirements can be accepted in the premises owned by the writing company. The accompanying persons of minors are directly responsible for the acts performed by them inside and outside the hotel premises: any damage suffered against the writing company will be monetized and charged without further communication. Access to the wellness area is strictly forbidden for safety reasons.

Gym, outdoor pool and SPA area

The gym is included in the cost of the stay, accessible by passing through the reception and asking our concierges for directions to reach it. In case you train in the summer remember that it could be very hot, so get an extra towel and technical clothing. Access prohibited to minors (18 years). At the moment it is mandatory to present a green pass for access.

No extra charge or reservation is required to access the outdoor pool. Minors must be accompanied by adults. Every day you can enjoy a good swim from 9:00 in the morning to 20:00 in the evening. For hygienic reasons it is forbidden to use the towels in the room: we rent towels that arrive from our laundry sanitized according to the Sars-CoV-2 protocols at a cost of only € 1.00. It is the cost of a coffee and for us the reimbursement of the laundry costs. Remember that we are a city hotel, therefore the swimming pool is not equipped with sun beds and deck chairs for all guests and the sun is not present all day.

Our "Oxygena" SPA is open exclusively by reservation in private (only you!) And public (10 people), following the measures imposed by the government to contain Sar-CoV-2. The wellness program consists of a swimming pool and heated whirlpool tub, sauna, Turkish bath, Roman bath, Kneipp path and emotional showers. THE PRICE OF THE PRIVATE ENTRANCE is € 75.00 per person for a 90-minute journey (including bath towel); public admission is € 20.00 per person for a 120-minute journey. Therefore, please contact us to book the time slot you prefer. We remind you that access to the wellness center is strictly forbidden for minors.

Wi-Fi

Our wi-fi service has recently been renewed: you can surf at high speed from the comfort of your room. We remind you that all our rooms are equipped with an ethernet network cable in case you want to connect your PC directly. The performances are performing in both cases.

No responsibility is attributable to the writing company for malfunctions to the internet network and to any user (water, electricity, etc.).

Billing Data:

GESAL SNC – Hotel San Marco
Via Longhena, 42
37138 – Verona
P. IVA IT02217940234

Bank account details:

MONTE DEI PASCHI DI SIENA
intestatario: GESAL DI GHELLI SANTULIANA MAURIZIO
IBAN: IT 93 X 01030 11707 0000 6328 6891
Codice BIC: PASCITM1VR3

Payment methods:

We accept payments in cash, Maestro card, credit cards (Visa, MasterCard, American Express, Diners).

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